** This position is eligible to work in a hybrid work model (combination of in-office and remote days). **

"This posting has been extended beyond the initial anticipated closing date."

NTO WIRELESS OPERATIONS SEII ENGINEER JOB SUMMARY

The Wireless Core Engineer is responsible to monitor and support the service delivery of nationwide WiFi and 5G networks while applying a customer-centric approach to troubleshooting and resolving service impacting issues in a high-performance environment. The Engineer will collaborate with internal and external organizations including Wireless Ops, NOC, Net Ops, Field Ops, Engineering, Product management, and 3rd parties to deliver a best-in-class Wireless Network experience for our customers.

MAJOR DUTIES AND RESPONSIBILITIES

• Focus on customer's wireless service experience and improving network performance.
• Vigorously pursue high standards of wireless network performance and availability.
• Triage service impacts, determine root cause, and resolve impairments with urgency.
• Collaborate with cross-functional teams and third parties to proactively identify and resolve system, network, and customer impacts.
• Provide timely incident assessments and root cause analysis (RCA) summaries.
• Create detailed documentation and contribute to the development of processes and procedures that improve service performance and team effectiveness.
• Contribute to network problem reports to develop insights into service performance.
• Perform service impact analyses and validate success of maintenance activities.
• Proactively identify automation opportunities to improve support and network performance.
• Participate in and contribute to cross-functional knowledge transfer across engineers and between other vertical departments to advance skills expertise and foster collaboration.

BASIC / MINIMUM QUALIFICATIONS

• Associate's degree in Computer Science, Interdisciplinary Telecom, Wireless & Cellular Communications, or related field and / or equivalent work experience.
• Minimum three (3) years of systems engineering experience
• Minimum three (3) years of combined Wireless Systems and/or Support Center work experience)
• Demonstrable experience troubleshooting and resolving network service impairments.
• Must be able to work the following shift: Monday thru Friday from 9:00AM - 6:00PM

PREFERRED JOB QUALIFICATIONS

• Expert knowledge of Tier2/Tier3 operations troubleshooting supporting a wireless service.
• Strong understanding of end-to-end system/call flows for 4G LTE/IMS, 5G Core, 5G EPC functions SMF/UPF/AMF/AUSF/NRF/PCF/UDM/UDR.
• Proficient in operating system environments, including Linux, Cisco IOS/NX-OS, UCS, Juniper JunOS, Ruckus VsZ, Brocade Fabric-OS, VMWare ESX-I, vSphere, Nokia SR-OS, Kubernetes (e.g., managing containerized applications with Docker and Kubernetes).
• Demonstrable experience troubleshooting wireless network and infrastructure system impacts, with a keen ability to quickly assess and resolve wireless service impairments.
• Advanced knowledge of IP routing, routing protocols such as BGP, IS-IS, OSPF, as well as enabling and troubleshooting protocols and platforms such as DHCP, DNS, and Wireless core network requirements.
• In-depth experience with AAA applications including RADIUS, RADSEC, TACACS+ and Diameter.
• Working knowledge of Splunk, Netscout (nG1, nBA, nSA, Ngenius Pulse), Cisco Matrix, Wireshark, DataDog, and additional network monitoring, packet analysis, and analytics tools.
• Knowledge and use of development/automation tools, application frameworks, and testing tools such as Python, Shell, BASH, Ansible (e.g., automating deployment, configuration, and management tasks), YAML, XML.
• Experience with large wireless networks and MSO/Wireless Operator topologies.
• In-depth working knowledge across all layers of the OSI model, including specific expertise aligned with Wireless core network requirements.
• Working knowledge with the following systems Ericsson 5G Core, Nokia AAA, Nokia 7750, Cisco UCS, Ruckus vSZ/SCG, Brocade ICX, Juniper SRX, Cisco WLC, Cisco Prime, Cisco Nexus/ASR
• Competent of related industry specifications and standards DOCSIS, IEEE, ANSI, Fiber.
• Network Certifications: CCNA, CCNP, JNCIA, JNCIS, CWNA
• Linux Certifications: Linux+, LPIC, RHCA, or RHCE
• Certified Kubernetes Administrator (CKA)
• VCP-DCV or comparable VMware certification
• AWS Certified Solutions Architect - Associate or comparable cloud-based certification.

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