About Us

A member of Mass General Brigham Community Physicians, Pentucket Medical has been providing extraordinary healthcare to the residents of the Merrimack Valley for 50 years. With the latest in diagnostics, technology and research, we proudly offer unparalleled acute, chronic, and wellness care to our patients. Our primary care and specialty teams include more than 55 physicians, 40 nurse practitioners and physician assistants, and over 300 clinical and administrative support staff. With five sites located in the Merrimack Valley, Pentucket Medical provides access to care 7 days a week.

Our continued dedication to clinical excellence, focus on diversity, equity, and inclusion, and generous employee offerings, such as our competitive benefits package, allow our professionals to build an exciting career as we all work together to positively impact the health of our patients. Bring your talent to MGB Community Physicians and find out just how far it can take you! Are you ready to join our team?

Role Overview

We are seeking a full-time RN or LPN to assist in the virtual care of patients by providing remote support to the advance practice provider in charge of prescription refills and Epic in-basket monitoring.

This is a mainly remote opportunity; however, employees are required to be onsite at the location of 370 Merrimack St, Lawrence, MA for Orientation/training for the first few days of employment, in addition to attending on-site meetings a few times per month at the office location of 1 Parkway in Haverhill, MA. The schedule for this role is Monday through Friday 8:30am to 5:00pm.

Responsibilities

• Manage Patient Gateway messages for all primary care providers/advance practice providers.
• Respond to patient requests made through the Patient Gateway, triage patient concerns and direct patients to the appropriate medical care.
• Schedule visits with the primary care providers/advance practice providers, as appropriate.
• Support the staff nurses in preparing refills for the virtual advance practice provider or on-site primary care provider, as appropriate.
• Handle "Red" calls as they come into the practice and triage as appropriate.
• Handle "Critical Results" as they come into the practice and triage/report as appropriate.
• Document result notes in Epic.
• Place orders for referrals and/or pend orders for providers to sign, as appropriate.
• Assist in both pediatric and internal medicine primary care practices.

Qualifications

• Current Massachusetts licensure as an LPN or RN required.
• 3-5 years' experience in an urgent care center, ER or Medical Office required.
• Computer experience required.
• Pediatric experience is strongly preferred.
• Internal Medicine experience preferred.
• Bilingual in Spanish is strongly preferred.
• Epic experience is preferred.

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.