Schedule Details:

Scheduled Hours:

Shift:

Hours:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

II. Major Responsibilities:
1. Provide doula patient/client navigation, offering emotional, physical, and informational support throughout the pregnancy, labor, and postpartum process.
2. During prenatal visits, meet and actively recruit prenatal patients to promote the Doula program and care, emphasizing the benefits and support offered to expectant mothers.
3. Collect Doula patient intake forms, administer Social Determinants of Health screening to maintain accurate records.
4. Facilitate community childbirth education and lactation classes during evenings and weekends, contributing to the dissemination of vital information to pregnant individuals and their families.
5. Participate in regular weekly team meetings with the Medical Director and Program Coordinator of the UMass Memorial Medical Center Doula Program to ensure alignment with program goals and objectives and to strategize ways to continuously improve Doula-Patient care.
6. Attend regular OBGYN Department meetings, Nursing meetings (Labor & Delivery and postpartum), and Lactation meetings to stay informed and contribute to a multidisciplinary approach to patient care.
7. Distribute and assist patients in completing quality assurance surveys to gather feedback for continuous improvement.
8. Help participants of the Doula program to complete surveys to assess program effectiveness.
9. Become an integral part of the Maternity Center team, collaborating with healthcare professionals to enhance the overall childbirth experience for patients.
10. Assist with planning monthly meetings for doula entrepreneurship support, fostering a supportive environment for professional development within the doula community.
11. Contribute to planning quarterly business development workshops to enhance the skills, knowledge, and network of doulas within the program.
12. Attend 1-2 births per month.

III. Position Qualifications:
License/Certification/Education:

Required:
1. Accredited Doula Certification or substantial experience in providing Doula services.
2. Currently enrolled as a MassHealth Doula Provider.
Preferred:
1. CLC (Certified Lactation Counselor) or IBCLC (International Board-Certified Lactation Consultants).
Experience/Skills:

Required:
1. Ability to communicate effectively and build positive relationships with patients, team members, and healthcare professionals.
2. Willingness and ability to work flexible hours, including evenings and weekends.
3. Commitment to continuous learning and professional development.
4. Proficient in both written and spoken English.
5. Adept in using Microsoft Word and Excel for documentation, record keeping, and efficient management of client information.
6. Passionate about maternal health equity, antiracism, lifelong learning, and professional development.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

The Organization reserves the right to modify position duties at any time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.