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Provider Directory Manager (Remote)
Boston, MA
Job Description
Why This Role is Important to Us:
What You'll Be Doing:
What We're Looking For:
Commonwealth Care Alliance is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.
Reporting to the Manager, Credentialing & Provider Data, the Provider Directory Manager will perform advanced technical provider directory services work within CCA. It will be the responsibility of the manager to conduct UAT and data analysis on a recurring basis to ensure data accuracy across all lines of business and markets. They will work closely with the PDM manager, sales and marketing as well as general users to make suggested improvements.
Supervision Exercised:
- No, this position does not have direct reports.
What You'll Be Doing:
- Design and Documentation for CCA's Provider Directory
- Provider Directory monitoring and maintenance
- Create and prioritize user stories from scratch
- Recommend and evaluate potential enhancements
- Analyze user requirements
- Prioritize work based on value
- Product road-mapping
- Sprint planning, sprint cadence and sprint demos
- Backlog grooming
- Attend and participate in daily stand-ups, iteration planning session, product demos
- Communicate direction and product priorities to the development team
- Ensure product is aligned with company, stakeholder and end-user priorities to drive sales, improve efficiency, and improve customer satisfaction
- Working cross-functionally ( IT, Product Owners, User Experience Designers, etc.) to drive value and collectively identify and resolve impediments
- Oversee and maintain the end-to-end development and delivery of Provider Directories ensuring 100% compliance, high-quality execution and on time delivery
- Assess and resolve impacts of strategic projects and compliance changes on Provider Directories
- Manage external vendor partners supporting the creation and execution of Provider Directories
- Develop quality assurance plans and support the Quality Assurance team as necessary
- Manage development of presentations and speaking points for presentations and meetings
- Facilitate meetings and training across the organization to ensure processes awareness.
- Solve complex problems, using analytical thinking to identify root causes and participates in cross functional teams to create solutions to systemic problems
- Proactively identify process improvements and implement solutions that gain efficiencies for the department (increased productivity, reduction in cost, error free)
- Support enterprise-wide innovation initiatives during concept definition, analysis and scoping, implementation, evaluation & scaling phase
- Establish and support vendor relationships
- Perform NCQA user analysis and other analysis as required
Working Conditions:
- Standard office conditions.
What We're Looking For:
Required Education:
- BA or BS degree or technical school certificate, with coursework in computer science, computer information systems, or related field.
Required Experience:
- 2+ years experience working with Provider Active directories.
- 2+ years experience working with data.
Required Knowledge, Skills & Abilities:
- Active Provider Directory administration tools.
- User Testing
- SQL writing
- Microsoft Excel
- Microsoft Office Suite
Required Language(s):
- English
Commonwealth Care Alliance is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
2+ years
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