• Controls and monitors patient flow to maximize efficient use of providers and exam rooms.
• Responds to variations in patient volume, provider ability, and resources (e.g., early arrivals, no shows, providers who are absent, etc.) by making continual adjustments in room utilization and assignment.
• Maintains communication with patients, families, and providers regarding delays and schedule interruptions.
• Prepares exam room for each patient in accordance with needs of patient's visit.
• Escorts patient to exam room and prepares patient for provider visit.
• Checks to ensure patient comfort, privacy, and safety.
• Prepares medical record for patient visit, confirming accuracy with patient identifiers, entering chief complaint and social history. Interviews the patient to obtain data.
• Records patient's stated level of pain and performs other screening tools to include fall risk, abuse, neglect, tobacco usage, etc.
• Performs and records vital signs (blood pressure, pulse, temperature, height, and weight).
• Performs routine tests that may include, but are not limited to: electrocardiogram, vision and hearing screening, and collection of specimens for lab testing.
• May perform phlebotomy.
• Prepares specimens for transports as needed.
• Where appropriate, and as governed by clinic protocols, performs collection of specimens and/or perform nasopharyngeal swabbing for COVID-19 testing under the authority and supervision of a licensed health care provider or licensed health care professional.
• Reviews list of medications with patient.
• Notifies provider of patient requests for referrals and prescription renewals Performs Point of Care Testing (POC) as ordered, including Urine dips, HCG testing, Strep A, HGB A1C, and glucose testing.
• Performs daily/monthly quality assurance for POC as outlined in hospital policy and procedures.
• Ensures the necessary supplies and equipment are ready for the provider's use during the visit
• Assists chaperones providers/nursing staff with physical exams, treatments, and procedures as necessary.
• Uses proper techniques and procedures for hazardous waste disposal, universal precautions, and body mechanics.
• Maintains clinic rooms according to Infection Prevention's policy.
• Participates in prescription management tasks, including prior authorization.
• Under the direction of provider, clinical leadership, administrative leaders orders supplies.
• Monitors supply inventory for clinic and orders supplies as needed.
• Stocks, maintains, and rotates supplies in clinic rooms daily according to clinic demands.
• Monitors expiration dates.
• Maintains medical equipment.
• At the direction of a provider, participates in telephone screening and follow-up communications with patients and/or families.
• Participates in unit-specific quality improvement projects, i.e., hand washing audits, time-outs, refrigerator/medication logs, daily/monthly code cart checks.
• Active participant in unit meetings.

The Medical Assistant must have the following:

• High School diploma/GED or equivalent required
• Medical Assistant certification within 12 months of employment through one of the following: CCMA, CMA, CMAC, NCMA, RMA required.
• Graduate of a medical assistant program preferred.