The Scheduling Coordinator I will be responsible for:

• Scheduling appointments/procedures, coordinating with providers, locations, and families while following the department's scheduling guidelines. Responding to patient's concerns and needs, offering possible appointment options such as location and time. Entering appropriate information in hospital IT systems and coordinating care with interpreter services, when necessary.
• Collecting, verifying, recording, and processing patient demographics, insurance/payment information and referral information required for patient appointments in accordance with HIPAA approved procedures. Entering the correct CPT codes to describe examinations and ICD-9/10 codes to facilitate the authorization process.
• Screening patients for potential contraindications for examination and/or location according to area needs, escalating questions and issues appropriately. Accurately completing paper and/or electronic screening forms, when necessary.
• Answering, screening, and routing telephone calls in a courteous and respectful manner following departmental guidelines. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assistance within scope of knowledge and authority.
• Working with others to promote and encourage each person's contribution to the interdisciplinary team toward achieving optimal patient goals and outcomes. Providing exceptional care, exceptional service.
• Performing other duties as needed.

To qualify, you must have:

• High School Diploma/GED required.
• Basic computer skills required.
• Analytical skills and judgment to interpret data and take appropriate action in circumstances and situations that vary. Contributing to a supportive team environment within and between other departments and organizations.
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• Strong attention to detail, commitment to excellence, strong planning and organizational skills, ability to use time efficiently, and prioritizing and coordinating tasks appropriately.

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.