Technical Project Manager Intern - Software Delivery and Operations

Job Responsibilities

• Provide high quality support for operational service delivery and/or new feature development for a high-availability software system

• Effectively triage and troubleshoot helpdesk case escalations and inquiries, with support from senior tech PMs. Answer client inquiries about system behavior and capabilities accurately. Personally make or oversee the completion of system configuration changes.

• Managing the user acceptance testing (UAT) process for 2-3 clients under supervision of a senior tech PM.

• Track UAT feedback. Create detailed Jira tickets to capture issues, including steps to reproduce, environment, and other pertinent details.

• Verify fixes once issues are fixed through configuration or code updates, prior to handoff to QA for final verification.

• Draft detailed deployment plans (under the supervision of a senior tech PM). Provide deployment support as verifier.

• Manage operational schedules under the supervision of a senior tech PM

• Be comfortable working on multiple projects simultaneously, with an inherent ability to work well under tight timelines and have proven problem-solving capabilities.

Job Requirements

• Bachelor's degree in a related field.

• Master's degree in progress is a Plus.

• Exceptional analytical skills, and demonstrated aptitude to learn basic SQL preferred.

• Excellent documentation and communication skills, excellent team-oriented attitude, and a proactive and detail-oriented nature.

• Familiarity with software such as Jira, Confluence, TeamCity, Git, Bitbucket, and Octopus is desired.

• Some experience with software development lifecycle, general project management methods

Why Work With Us?

When you work with Cambium Assessment, you'll be helping to design and build inspiring solutions that make a real impact on the online testing industry, as well as the educators and students we support.

• Our systems are highly scaled and mission critical serving over a third of all students in grades 3-8 in the United States.

• Our web applications are highly interactive and universally accessible.

• Our machine scoring methods are driven by artificial intelligence allowing computers to perform such complex operations as grading essays with more accuracy than humans.

• Our processes use intensive algorithmic computing allowing a customized experience for each student as the exam adapts real-time based upon answers given.

In the 2021-2022 school year, we delivered more than 100 million online tests, successfully supported peak testing volumes exceeding 1.3 million simultaneous test takers, while ensuring an average response time of less than a tenth of a second. We have the most advanced features of any online testing system, and we continue to push boundaries to improve student performance measurement and enabling educators with actionable insights to drive better overall educational outcomes for our students. To learn more about our organization and the exciting work we do, visit www.cambiumassessment.com

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.