Implement a broad set of technologies. Handle phone and email support requests as an advocate for the resolution of client issues. Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature. Handle problem recognition, research, isolation, resolution and follow up for routine user problems. Log and track calls usin

Identify related needs (lead generation, opportunity expansion) Identify customer wide parameters and constraints that impact the solution Help BD develop Account Plans and corresponding pipelines Recommend teaming partners and relationships for each capture opportunity Work with BD and Talent Acquisition to find key personnel and resumes during the pre solicitation and p

Document all requirements needed to fulfill the customer's business needs. Responsible for the development of all OST, and Applications and Digital Solutions documentation requirements surrounding new projects. Provide Business Analysis support to assess, validate and document the business needs for key stakeholders. Provide support for various types of projects at any st

Serve as the PM, Scrum Master, and Governance Lead for all staff, providing management, direction, administration, leadership, and quality assurance for the program. Ensure tasks are executed successfully and with quality (using CMMI and other QA best practices) by the team on a consistent basis. Establish appropriate communication channels between the various project sta

Responsible for designing and testing software functionality and usability. Conduct tests, analyze the results, and report observations to the design team. Review software requirements and prepare test scenarios. Execute tests on software usability. Analyze test results on database impacts, errors or bugs, and usability. Prepare reports on all aspects related to the softw

Provide technical leadership and support in the areas of IT planning, solution specification/design, and target architecture development. Qualifications Bachelor's Degree in technical discipline Must have an active Public Trust clearance 15+ years of IT experience Strong knowledge of information technology, including all layers of the IT stack Strong knowledge of commerci

Refine website specifications and resolve technical issues. Ensure web sites and applications are accessible, troubleshoot both internal and customer needs. Execute the day to day configuration, support, maintenance, and improvement of the SharePoint site and integration of other third party tools. Troubleshoot issues with associated applications to meet the needs of owne

Support the development, review, and delivery of project documentation and deliverables. Create customer facing documentation for technical enterprise software and developer tools. Clearly document complicated procedures in simple and understandable manner and compose material according to a set standards and templates. Coordinate, facilitate, write, edit, track progress,

Primary Responsibilities (70%) Work with customers to gather requirements. Provide SharePoint support to end users. Provide training to end users and ensure the effective operation of the SharePoint environment. Build sites to meet customer requirements using out of the box functionality and tools. Develop and manage content databases and site collections. Set up and mana

Implement a broad set of technologies. Handle phone and email support requests as an advocate for the resolution of client issues. Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature. Handle problem recognition, research, isolation, resolution and follow up for routine user problems. Log and track calls usin

Identify project requirements and come up with plans to meet those requirements. Maintain project time frames, budget estimates and status reports. Determine needed resources for projects, such as computer equipment and employees, through coordination with technical team. Coordinate project team members and develop schedules and individual responsibilities within the proj

Utilize government supplied change management database(s) and tools to interpret, organize, manage, and activate network requirements for DISA customers. Support the Activations phase of the Provisioning Process within DISA standards, specifically from a commercial lease standpoint. Read and interpret Telecommunications Service Requests and Telecommunications Service Orde

Responsible for designing and implementing cloud computing solutions. Facilitate the development of the right future state architecture and ensure its effective adoption. Provide overall direction, guidance and definition of architecture programs that effectively support government operations. Responsibilities include advocacy and support of the enterprise's IT strategies

Investigate alerts, anomalies, errors, intrusions, malware, etc. to identify the extent of a security incident and be able to help isolate the responsible agents. Maintain multiprotocol routers, multilayer switches, network security devices and network management systems. Perform systems administration, maintenance, computer security, and support for servers on networks a

Coordinate and facilitate MCS COP integration into exercise in line with operational priorities and objectives. This includes keeping a liaison like foothold with J3 JCT, Training and Evaluation or equivalents. Ensure relevant exercises planning efforts are synchronized and appropriate requirements are gathered to include but not limited to System requirements, Informatio