Responsible for development, delivery and analysis of operations and customer care metrics and KPIs across various employee groups. Oversees the distribution and management of metrics and KPI reporting. Works directly with field, central office and customer care operations managers to maximize efficiencies of operations and care teams. Conducts in depth financial and oper

Major Duties Classification Exempt / Non Bargaining Position may be located remote. #LI Remote Consolidated Communications, Inc. (CCI) is a leading broadband and business communications provider serving businesses and communities in over 20 states. Leveraging an advanced fiber network, Consolidated Communications offers a wide range of communications solutions, including

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Drive profitable revenue and building strong customer relationships and partner alliance relationships that advance the revenue production for the Sales and Operations Division. Identify potential customers and assessment of customers' business needs for determination of appropriate action. Oversee the maintenance of account profile database for assigned customers. Take a

Team Leadership and Management Lead a team of MDU account executives, ensuring they meet or exceed sales targets. Provide mentorship, training, and support to team members, encouraging professional growth and excellence. Business Development Proactively identify and harvest new growth opportunities by selling advanced technology solutions, including bulk internet services

Develop and implement comprehensive digital marketing strategies to enhance the visibility of our fiber internet services, generate leads, and drive customer acquisition. Oversee and optimize digital advertising campaigns across various channels, including search engine marketing (SEM), display advertising, social media advertising, and programmatic advertising. Collabora

Annual Revenue Achievement / exceed quota targets for both New Revenue and Renewals Ability to properly articulate Consolidated Communications' products and services to existing base of customers and prospects Develop and support key relationships with new and current customers, and close sales opportunities within the assigned territory Manage customer relationships by c

Create a positive customer experience and build strong relationships through client focused Advanced Services service delivery, ensuring timely resolution or appropriate escalation, communicating promptly on progress, and handling customers with a professional attitude. Addresses, logs, researches and resolves Advanced Services service incidents and requests; engages othe

Design and implement required security measures to ensure integrity of Consolidated Communications infrastructure. Detailed technical experience with the following Firewalls, Web Application Firewalls (WAF), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Endpoint Detection and Response (EDR), Incident and Vulnerability Response based on the MITRE A

Drive profitable revenue and building strong customer relationships and partner alliance relationships that advance the revenue production for the Sales and Operations Division. Identify potential customers and assessment of customers' business needs for determination of appropriate action. Oversee the maintenance of account profile database for assigned customers. Take a

Serve as a resource to department staff by assessing workload, providing regular feedback and formal performance reviews, establishing goals, providing necessary training, and participating in hiring decisions. Oversee CPE service implementation and provisioning for commercial and carrier customers. This includes Ethernet Switched Services, Dedicated Internet, MPLS, VOIP,