Director Quality Improvement Initiatives (MA/RI)

American Heart Association

Join the American Heart Association and take your career on a Mission - to build healthier lives, free of cardiovascular diseases and stroke.

What's your motivation? For some it's the opportunity to do extraordinary work or to develop challenging new skill sets. For others it's the ability to make a difference in people's lives or take on growing levels of responsibility and leadership. However you define your professional goals, you have the opportunity to achieve them at the American Heart Association.

The Founders Affiliate of the American Heart Association is recruiting to fill Quality Improvement Initiatives position based in our Framingham, MA office. Under the direction of the Vice President of Quality Improvement, the Director is primarily responsible for overall implementation activities in defined markets to achieve program goals (Coronary Artery Disease, Heart Failure, Stroke and all other modules). Other duties will be based on implementation responsibilities assigned by the VP Quality Improvement Initiatives (QII). Defined territory for this position is Rhode Island and Massachusetts.

Major Responsibilities:
- Identifying, cultivating and maintaining key market stakeholder relationships impacting program goals such as: local business coalitions, hospital systems or health plans.
- Likely serve as Account Manager for state of stakeholder relationships impacting program goals such as Departments of Health or Quality Improvement Organizations as assigned by Vice-President QII
- Overall customer relationship management including use of Siebel (association customer database).
- Coordinate and conduct GWTG account management activities for assigned A, B and C hospitals in market including implementation and quality improvement consulting.
- Market and implement the program including the Patient Management Tool.
- Provide hospital training sessions for PMT data entry and PMT data reporting as needed.
- Consult with appropriate hospital teams with respect to the compliance issues and strategies
- Responsible for the accredited and non-accredited workshops in primary market.
- Interact with appropriate affiliate staff and volunteers to leverage opportunities and provide seamless customer relationship management.
- Execution of all necessary pre-work activities required to launch all future GWTG modules in a market including: the oversight and execution of ASTP, JCAHO Primary Stroke Center and similar programs as necessary.
- Trouble-shooting and follow-up on specific customer issues.
- Conducting follow-up activities with the hospitals.
- Facilitating all elements of the Get With The Guidelines program, under the supervision of the SRD QII.
- Other duties as assigned by the VP, QII

For qualified candidates this position offers a salary, and a wide range of benefits .


Please review the Qualifications section below to see if you meet the requirements for this position.

Attracting talented, committed employees means offering a competitive benefits package, ongoing professional development and training, and a diverse and inclusive environment in which to work and grow. And we do.

To apply for this position or to see other opportunities with the American Heart Association please visit www.heart.org and click on Careers. We no longer accept mailed, faxed or e-mailed resumes. Please apply for positions directly through our website. Only those candidates deemed most qualified by the hiring manager will be contacted to interview. EOE M/F/V/D

The requirements listed below are representative of the knowledge, skills and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

' 2+ years experience in a hospital/healthcare setting (QI, RN, Case Mgmt, other clinical)
' 2 years professional experience in managing and building relationships preferred.
' Knowledge of public health a plus
' Knowledge of heart disease and/or stroke also a plus.
' Results driven with the ability to multi task
' Willing and able to travel in required territory at least 50% of the time. Some overnight travel will be needed.
' Valid driver's license, proof of at least minimum state required automobile liability insurance and ability and willingness to travel as position demands.
' Satisfactory background checks including consumer credit, motor vehicle, and criminal history.

Education:
' Bachelor's degree in healthcare or a related field, Master's degree preferred.

Supervisory Responsibilities:
None